Frequently asked questions
- Where are we located?
We are located at the Hilton complex, down by the Queenstown Ferry water jetty, Kelvin Heights. We are centrally based on the trail network, located right on our doorstep with lots of different trail options available for your ride.
79 Peninsula Road, Kelvin Heights, Queenstown 9300
- How to get to us?
– Car: Parking available at the Hilton complex (charged underground parking if no roadside parking available)
– Water Taxi: Water Taxi departs Queenstown hourly throughout the day (check schedule for timing – Queenstown Water Tax). We can include a free water taxi transfer on half-day / full-day bookings (this is subject to booking availability).
– Bus: Regular bus service running from Queenstown and local suburbs to Frankton. We are within walking distance of Frankton / Queenstown airport (20min). Please call us if you’re looking for directions
- Why rent an e-Bike?
There are over 100km of dedicated bike / pedestrian trails around Queenstown. For most people, a regular bike or walking this trail network wouldn’t be viable. Our Moustache e-Bikes allow you to go further and longer to make the most of this beautiful location and stunning trails. We even have recharge locations around the trail network to allow you to do those really big days (only necessary if riding 60+ km).
Did you know that in New Zealand, 80% of electricity is generated through renewable resources. This is great for us as it means recharging our batteries has an extremely low environmental impact! This makes us one of the most sustainable and environmentally friendly activities to do in Queenstown. Check out NZ energy sources here
- What bike should you rent?
All our bikes are Moustache, a high-quality top end manufacturer.
Our e-mountain bikes are perfect for the Queenstown trail network, with front suspension to make the ride comfortable.
- What’s included in the rental?
We include a helmet and map of local trails with all rentals to help you navigate the beautiful local trails safely. We can also provide locks and winter gloves on request, please ask us if unsure and we can recommend these depending on your ride.
- Are there options for Families?
Yes, we cater to families. Our smallest bikes are suitable for children at least 135cm / 4’4in tall and with confident riding skills. (We have a discount rate for children 16 years or younger)
For smaller children, there are 3 options available. ($25 each)
– Child seat attachment to bike. Rear rack seat attachment – the popular Thule Yepp Nexxt Maxi. Suitable for children aged 9 months – 6 years (22kg max weight)
– Double seat fully enclosed trailer attachment. Includes mesh cover for protection and rain cover if necessary. Suitable for children aged 1-6 years (45kg max weight)
– Single-seat attachment trailer including pedals. Suitable for children aged 3-9 years (36kg max weight)
- Can drop-off / collection be organised?
Collection can be arranged with local bike shuttle services – Better by Bike (+6434420339) / Queenstown bike Taxi (+64800245382) – call in advance to ensure availability. If you have any specific questions regarding collection feel free to call us to discuss.
We can only arrange a drop-off of bikes on specific rentals. We will only accept these options during quieter periods – please call to discuss availability.
- What happens if you have a mechanical issue?
We’re proud that we have dedicated mechanics looking after our bikes ensuring they are ready for every ride! We rarely find issues arising during rides but in the unfortunate case one does, simply give us a call and we will be able to come and assist!