Shipping Policy
We aim to make receiving your eBike, Mower or accessories as simple and reliable as possible and we have detailed all relevant shipping information in our shipping policy below.
Shipping policy
Delivery Areas
- We deliver throughout New Zealand.
- We may be unable to ship certain products to rural areas due to Dangerous Goods requirements.
Dangerous Goods
- Some of our products are subject to DG declarations and may incur additional fees and delivery delays.
- We declare all relevant items as DG when required, including our eBikes and Batteries
- We may be unable to ship certain products to rural areas due to Dangerous Goods requirements.
Shipping Costs
- Shipping charges are calculated at checkout based on weight, size, and delivery location.
- Additional costs might apply to rural deliveries – we will contact you if our courrier is unable to deliver for the quoted costs.
- Free shipping may apply for promotional offers or specific products.
Delivery Times
- Standard NZ delivery usually takes 3-5 business days. Rural deliveries will incur additional days.
- Pre-ordered or backordered items may take longer; we will contact you with estimated dates.
Damaged or Lost Items
- Inspect your items upon delivery. Report any damage or missing items to us immediately.
- We will work with our courier to resolve issues and replace damaged goods if needed.
- Risk passes to customer once goods are delivered to the address provided.
Order Tracking
- Once your order is shipped, you will receive tracking information via email.
Please contact us with any queries regarding your shipping
